Feedback from MountainBuggyStrollers.com Customers

Jennifer,

We appreciate your excellent customer service in keeping us up to date with the delay in the shipment. We would like to cancel our order because the delivery date is too late for us.

As you have been excellent in communicating with us on this delay, we will not hesitate to order from you all in the future.

Thanks so much,

- Dawn

I have bought from you in the past, and always come back to you first. This time was no different. Great service.

- Via online chat.

nice experience!!!!

- Via online chat.

Jennifer was helpful, informative and cheerful.

- Via online chat.

I will RECOMMEND your company to all other folks! Thank you so much for your help. I really love the live help feature!!! Thanks! Thanks!

- Via online chat.

Jennifer,

Thanks for all your help with this situation. Your high quality of customer service is greatly appreciated.

Dave

An order placed 04-08-07 arrived today by FedEx. Just wanted to express my pleasure in how timely your operation runs. Very impressive. Thanks.

David

Jennifer was very helpful, I like this kind of support it is quick and easy to use, no waiting on the phone queue.

- Via online chat.

You guys ROCK! Customer service is such a rare thing these days..thanks and will let people know about you too!!!

- Via online chat.

Hey JeffÃ?â?? Just wanted to let you knowÃ?â?? this AM I talked to someone named Jenny. She was helpful and knowledgable about backpacks (we had ordered the Kelty Pathfinder Ã?â?? and it wonÃ?â??t be in until June so we are cancelling the order and figuring out a different one to get.) Anyway, the phone call was positive and helpfulÃ?â??so I thought I would give you that feedback. We donÃ?â??t know what we will get to replace it yet. I will do a little more research this afternoon.

Hope you are having a good day! fun to see you guys last weekend!

- Christa

Dear Jennifer

Thank-you for the update. Up to now I am very satisfied with the service you are providing. Jamie was also extremely helpful and knowledgeable when I contacted your on-line chat. So compliment.

Thank-you!

- Franziska Raeber

Hey there Jennifer,

I just wanted to send a quick thank you to you! Thanks for the awesome customer service!!! Your first e-mail was so polite and understanding I couldn?t believe it! You deserve an A+++ and your site will be highly recommended by me!

Thanks so much,

- Dawn

Dear Jessica:

Thanks for such great service, I?ll be sure to order again!

Sincerely,

- Betty Lee

Oh, I could just hug you guys right now!!!! Thank you so much, you have no idea what this means to me! Christine and staff, you guys ROCK!

- Shawn Bradford

Extremely user friendly and refreshing to see in the online marketplace.

- Matt Tilden

Thanks very much for the prompt and helpful reply, Stacy. By the way, you guyshave a GREAT website. Please tell the people in charge over there. I wish I had found it a long time ago!!

- Laurie Ansorge Ball

Thank you so much for shipping my order so quickly - it arrived today as promised. Your customer service is excellent (I spoke with Becca) and your prices are the best. I will definitely shop with you again. Thank you!

- Tara Masidonski

Thank you for the information. You have great customer service and I have already recommended you to a couple of my friends. Your prices were great also. Thank you.

- Norma Atwood

That is fine. Just refund it to the card we used. I will definetly recommend you to others. Your customer service is outstanding. Hope to deal with you again in the future.

- Tom

Thank you so much for notifying me that you received my return. The Customer Service is EXCELLENT!! I would like to commend you & the company for this - good customer service is often hard to find.

Sincerely,

- Lisa McKee-Castillo

Wonderful price when compared to others I found around town. Free shipping was what really sold me - I hate to pay shipping! Easy process to purchase. by: wittybitch@owensboro.net

Hi there:

Thanks so much for your kind email and heads-up about the back-ordered stroller. I am not due to have my second child til early May, so I think we?ll be ok. The reviews on this stroller are great and I?m excited to get it. And I very much appreciate the free shipping and handling!

I am grateful for your high level of customer service.

Jennifer Esse

Thank you for wonderful site!

Just wanted to say thank you for such a wonderful, informative site. I plan to forward it on to 5 of my friends with babies!

Kris Murphy

I would like to say that I?ve used your online chat service three times while looking at purchasing the mountain buggy urban double and/or ordering it. I spoke with Jennifer twice and Bekka once. Both of them were very polite and extremely helpful with answering my questions regarding this stroller, it?s accessories, the warehouse pickup, and checking stock. This is a terrific service to offer on your web site and I think that they both did a terrific job.

Thank you,
Kimberly Nuttle

I just wanted to say thank you for having such a thorough individual writing the descriptions up on these strollers. Whoever is responsible for giving comparisons and detailed information, w/o rushing through it, it fab-uuuuuuuu-louusss! I was on the internet all evening trying to decide on a couple until I finally found your site at 10 something at night and Thanked God for it. You made it so-ooo easy to decide. Thanks again & can?t wait for my son?s new stroller.

Virginia V.
Tucson, Arizona

Jamie, DUDE, that was fast, helpful and what a pleasant contrast to so much of today?s commerce. Its on its way back. I am very grateful to you - this is the way to do business. I hope that you have a safe and enjoyable weekend.

James M-P

You guys must really love the place you work, and the people you work with, because it really comes through in your customer service. You?re all really happy every time I call. Honestly, I wish that Niche Retail sold everything I needed - not just the kids stuff, but everything I ever had to buy. I?d use Niche Retail for everything.

Shirley Spellmire

This is a first for me and I truly loved it. No phone calls and now long waits! Very convenient.

From Live Chat User

Jamie was so nice and helpful- and when she put me on hold to find out information for me, she kept me informed of what she was doing! Very good communicator and very helpful.

From Live Chat User

I wish I would have found your group of online vendors sooner!! I?ll definately be shopping through you in the future!

From Live Chat User

Lindsey, Thank you for your email! I don?t remember any company sending back a message where an actual name was attached to it. That means a lot!

Take care.
VR, Dave Myrda

I just wanted to say thank you so very much for the fast shipping. I am very much impressed of your great quality of service which is very hard to find these days. I will definitely order from your store again.

Thank you
-Alex

Thanks very much. The customer service has been EXCELLENT and I will shop first on your site in the future for any items that you may carry that I am looking for.

Courtney B

I thank you and greatly appreciate your prompt follow up. Your customer service was a pleasure to receive, and has greatly exceeded any and all expectations. THANK YOU!

T Castaneda

Thanks very much. The customer service has been EXCELLENT and I will shop first on your site in the future for any items that you may carry what I am looking for.

Anonymous

It was a pleasure working with your company and I will continue to shop with you.

Laura

Jessica, Thank you for letting me know, I appreciate your great customer service, that is very rare these days!

Sincerely,
K Fairchild

WOW What awesome service! Received my order today, monogrammed even! I only ordered it yesterday! Thank you very much! I?m spreading the word!

D Lanser

Thank you ? your customer service has been excellent! I will definitely buy from you again!

Nancy G.

Lindsey, Thank you. Although this particular product was not a match for us, we have been extremely impressed with your customer service and attention to detail. I look forward to our next transaction.

Best,
Bill Allen

...I can?t tell you how much that means to deal with someone so very responsive and helpful. I wish there were more people like you out there.

Anonymous

Jennifer; I want you and your bosses to know that it has been a long time since I have dealt with a firm that is more customer friendly. I will try to do more business with you in the future and hope that you are recognized for your outstanding service.

Regards,
D Froula

Thank you very much Garren. I will continue to do business with your fine store. You folks up there are doing a great job.

George

Garren:

Thanks so much for the speedy delivery of the grab bar for my MBUD. I bought a MBUS and grab bar from you last year .. and absolutely loved it. Now I have the MBUD and love it. What I like most is the positive and professional experience I?ve had with your company. Thank you so much!

Sincerely,
Beth M.

Your return process was very clear, reasonable, and straightforward. Much appreciated!

Liz

Hi,

Sorry for not filling in the Billing address correctly. Thanks for letting me know so quickly. I hope the order will processed without problems now.

By the way, I must say that I am very impressed by your webb site. Having on-line chat service was fantastic!

Best regards,
Anna B.

I just wanted to let you know I think you run a great operation. The shipping turnaround is the fastest I have experienced. Thanks.

Matthew L.

Jessica ? thank you so much for the excellent customer service?this is by far one of the best companies with whom I have ever done business!! Thank you for your quick communication and working towards customer satisfaction (I?m 100% satisfied) ? I?ll be a repeat customer and always recommend your company?thanks again!!!

Cristen

Thank you for the email. The product is excellent and your attention to marketing via email correspondence will certainly attract my business to www.nicheretail.com in the future.

Regards,
Dr. T

Hey Lindsey,

Thank you so much, I am sorry it didn?t work out but your customer service is awesome. I would definately purchase again-and hopefully not need to send back. I very rarely send anything back. Thanks again for being so wonderful.

Dane G.

Thank You for your immediate response to my situation, It was greatly appreciated, I really expected to email back and forth for days before being heard, Job well done to you.

Thanks again
Jessica L

Nice work! I am impressed with your responsiveness, and your attention to customer feedback. Very impressive! My sincere compliments and appreciation. I will recommend your site.

Thanks again!
Beth K.

Well, they referred me to you for a reason and it's obvious-you all are fast, effecient and live up to your word. Rest assured that we'll be delighted to refer you to others with gusto!

Scott A.

Thank you so much for your wonderful customer service. I used to be in the Customer Service biz and I know how hard it is to please people. You have done an excellent job and I will tell everyone!

A Happy and Grateful Customer
Janet G.

Just wanted to let you know that my second flawless order with your company has been completed. I received good advice, fast quotes, and hassle free shipping to Alaska . Thanks for the great service.

Cathy S.

Niche Retail, I have to commend your company, that is just about the most efficient and impressive display of online ordering I have ever seen. Received, approved, then fulfilled in no time at all!

Thanks,
Jonathon G.

I would like to compliment you, your company and staff for your courteous and professional service attitude. I run a small Italian textile business in NY and like many people alot of experience with unprofessionals. I have never taken time to comment on customer service, good or bad before. It is my first experience with your company but felt you should know the service you provide is appreciated.

Thank you.
Susan S